Application Engineer

Cleveland, Ohio
Application Engineer
Cleveland, OH
Competitive Pay and Benefits

Application Engineer will be responsible for providing technical and applications support on the assigned product portfolio(s) to both internal and external customers.

Application Engineer Responsibilities:
  • Provide customer service, sales, & technical support to sales force & customers on chemical products, process issues, equipment start-ups, and technical inquiries.
  • Understand & implement policy to achieve both customer & company goals
  • Work closely with sales, service & vendors to facilitate the sales effort & meet customer requirements
  • Evaluate customer bid requirements, specifications, & other pertinent data
  • Prepare proposals using vendor software, sales catalogs & cost estimates according to technical and performance requirements
  • Aid in the design & development of equipment & systems, & redesign of existing systems
  • Notify inside & outside staff of new products & processes as needed
  • Facilitate prompt remedy of customer technical problems, complaints & failures
  • Maintain organization of order files, monitor in-house orders & assist sales & service with project related questions
  • Prepare sales and activity reports, presentations, and research as directed by management
  • Generate customer invoices and purchase orders to suppliers for services and equipment
  • Manage assigned sales accounts and provide internal sales support.
  • Work with customers to develop sales/demand forecast.
  • Provide technical service in silicone electronic markets.
  • Provide on-site technical assistance for start-ups of new installations, testing new products and troubleshooting.
  • Investigate and document any customer complaints.
  • Complies with safety rules and regulations, attends safety meetings and training, inspects work area for hazards/deficiencies and initiates action to correct them. Also, reports injury/illness and/or environmental incidents.
  • Provide effective and timely communication and recordkeeping at every stage of a project. This will include (but will not be limited to) progress reports, updates, call reports, electronic laboratory notebook, and project milestones reached or missed.
  • Provide on-site customer support as deemed necessary by the Business Development Manager and Operations and Sales Manager.
  • Other duties as required.

Application Engineer Requirements:
  • Bachelor’s degree required in Chemical Engineering, Chemistry, or related discipline.  MS or PhD is highly preferred.
  • 3-5+ years of applicable experience required
    • Previous experience with chemical products and within the chemical manufacturing industry highly preferred
  • Excellent computer skills including hands on PC hardware, PC software, and Microsoft Office Suite a plus
  • Extrovert individual who enjoys traveling and interacting with customers
  • Product demonstration and presentation experience
  • Energetic team player with the ability to contribute and interact with colleagues
  • Structured and analytical approach to tasks and problem solving
  • Excellent written and oral communication skills
  • Ability to travel overnight with travel expectations between 20-40%
  • Clean driving record
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