Technical Support Specialist (IT Technician)
Detroit, MI
$25-35/HR

Technical Support Specialist (IT Technician) supports, monitors, and maintains the client environment either onsite or remotely by performing day-to-day tasks and maintenance. This role relies on experience and judgment to accomplish goals and to meet standards for IT support and exemplary client service.

Technical Support Specialist (IT Technician) Responsibilities:

• Build and maintain relationships with clients and other team members.
• Perform software/hardware upgrades.
• Install, maintain, and repair, desktop hardware, network equipment and PC peripherals.
• Maintain daily service calls and meet requested SLA time frames based on client expectations.
• Provide detailed progress updates in a timely and accurate manner.
• Perform routine maintenance following company and vendor standards.
• Work to ensure physical cabling infrastructure meets desired standards.
• Participate in equipment liquidations.

• HS Diploma minimum, Associate’s degree or higher preferred
• Minimum 2-3 years’ of relevant, industry experience
• A+, Network+, MTA, MCSA Certifications are highly preferred
• Display a professional, reliable, trustworthy, and positive demeanor.
• Possess ability to troubleshoot, diagnose and solve problems as well as document all steps taken for resolution including use of an internal ticketing system.
• Possess ability to relay technical information and instruction (written and verbal) to clients with varying ranges of technical knowledge and background.
• Have organizational skills with strong orientation to detail and ability to follow-through on tasks.
• Understand varying versions of Microsoft Windows, Active Directory, Microsoft 365, and Group Policy.
• Have experience with Microsoft Office applications.
• Comprehend networking protocols and concepts such as TCP/IP addressing, and VLANS.
• Be familiar with network-based PC operating system deployment.
• Possess ability to maintain confidentiality of information accessed, processed, or stored
• Local and occasional travel to other parts of Michigan will be expected for this role
• May occasionally require work over 40 hours in a week (overtime)