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Clinic Operations Representative
Fairfax, VA
$22-$25 (based on experience)
The Clinic Operations Representative will support patient-facing clinic operations for the Outpatient Center. This onsite, full-time temporary assignment is responsible for patient registration, appointment scheduling, insurance verification, payment collection, billing preparation, and front office support in a fast-paced outpatient clinic environment. The ideal candidate has healthcare administrative experience, strong customer service skills, accurate data entry abilities, and the professionalism to work directly with patients, parents/guardians, providers, and clinical staff while maintaining confidentiality and HIPAA compliance.
Clinic Operations Representative Responsibilities:
Hunter International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, gender identity, and gender expression), national origin, age, disability, genetic information, veteran status, or any other status protected by applicable federal, state, or local law. We comply with all applicable equal employment opportunity and affirmative action regulations.
Fairfax, VA
$22-$25 (based on experience)
The Clinic Operations Representative will support patient-facing clinic operations for the Outpatient Center. This onsite, full-time temporary assignment is responsible for patient registration, appointment scheduling, insurance verification, payment collection, billing preparation, and front office support in a fast-paced outpatient clinic environment. The ideal candidate has healthcare administrative experience, strong customer service skills, accurate data entry abilities, and the professionalism to work directly with patients, parents/guardians, providers, and clinical staff while maintaining confidentiality and HIPAA compliance.
Clinic Operations Representative Responsibilities:
- Schedule, register, check in, and assist patients and parents/guardians by phone and in person professionally and courteously.
- Collect, verify, and update patient demographic, insurance, referral, authorization, scheduling, and billing information across applicable systems.
- Verify insurance eligibility, managed care requirements, referrals, pre-authorizations, and account information before scheduled or unscheduled services.
- Collect and accurately record co-payments, deposits, outstanding balances, and payments in full while following departmental cash control procedures.
- Review clinic schedules, flag services requiring authorization, and complete pre-service billing preparation within required timelines.
- Respond to patient portal worklists, appointment requests, fax queues, email requests, messaging queues, voicemail, and other assigned communication channels.
- Answer incoming calls, manage patient and family inquiries, distribute mail, maintain files, monitor supplies, and keep the reception area organized and professional.
- Collaborate with clinical, financial, and administrative teams to support efficient clinic operations and patient service workflows.
- Follow applicable privacy, confidentiality, HIPAA, organizational safety, and communication requirements.
- Float to other clinics or Regional Outpatient Centers as needed for coverage and perform additional clinic support duties as assigned.
- High School Diploma or GED is required.
- Minimum of 1 year of experience in patient registration, appointment scheduling, medical insurance verification, insurance screening, billing, or front-end revenue cycle support is required.
- Previous healthcare, outpatient clinic, physician practice, specialty clinic, patient access, medical front desk, patient registration, or scheduling experience is strongly preferred.
- Working knowledge of computers, electronic healthcare systems, electronic medical records, scheduling systems, and Microsoft Office is preferred.
- Ability to accurately enter and maintain patient demographic, insurance, scheduling, authorization, referral, and billing information.
- Strong customer service, interpersonal, communication, organization, and attention-to-detail skills are required.
- Ability to work effectively in a fast-paced, patient-facing environment while managing multiple priorities.
- Must complete Ambulatory Services training and pass all required competency assessments, including a mock clinic.
- Reliable attendance and punctuality are required.
#INDHS
Hunter International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, gender identity, and gender expression), national origin, age, disability, genetic information, veteran status, or any other status protected by applicable federal, state, or local law. We comply with all applicable equal employment opportunity and affirmative action regulations.