Search open positions
Back to results Apply
Clinical Scheduling Assistant
Independence
, Ohio Contract
On-Site
Clinical Scheduling Assistant
Independence, Ohio
The Clinical Scheduling Assistant is responsible for coordinating patient appointments and supporting daily clinic operations by ensuring efficient, accurate, and patient-centered scheduling while using Epic Systems.
Clinical Scheduling Assistant Tasks and Responsibilities:
Clinical Scheduling Assistant Requirements:
Independence, Ohio
The Clinical Scheduling Assistant is responsible for coordinating patient appointments and supporting daily clinic operations by ensuring efficient, accurate, and patient-centered scheduling while using Epic Systems.
Clinical Scheduling Assistant Tasks and Responsibilities:
- Schedule, reschedule, and cancel patient appointments based on provider availability, clinical protocols, and patient needs.
- Verify patient information, insurance details, and referral requirements prior to scheduling.
- Manage high-volume inbound and outbound calls with professionalism and courtesy.
- Provide appointment reminders and follow-up communication as needed.
- Assist patients with understanding appointment types, preparation instructions, and clinic processes.
- Coordinate scheduling with multiple departments, providers, and services to ensure continuity of care.
- Monitor provider schedules to identify gaps, overbook risks, and optimization opportunities.
- Enter accurate information in electronic health records (EHR) or scheduling systems.
- Maintain confidentiality and adhere to HIPAA compliance standards.
- Address patient questions, concerns, and scheduling issues promptly and professionally.
- Document scheduling interactions and patient communications.
- Track and resolve scheduling discrepancies, authorization needs, or missing documentation.
- Support front-desk or clinic operations as needed
Clinical Scheduling Assistant Requirements:
- High school diploma or equivalent.
- Experience in medical office, healthcare scheduling, or customer service.
- Strong communication skills—both verbal and written.
- Proficiency with computers and ability to learn scheduling/EHR systems.
- Excellent organizational skills and attention to detail.
#ZR
