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Collection Specialist
Location: Cincinnati, Cleveland, Columbus, Dayton
The Collections Specialist will be responsible for assisting the Collections Supervisor in the oversight of collections firm-wide, including the development of ongoing collection processes and procedure improvement initiatives.
Collections Specialist Responsibilities
Collections Specialist Requirements
Hunter International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, gender identity, and gender expression), national origin, age, disability, genetic information, veteran status, or any other status protected by applicable federal, state, or local law. We comply with all applicable equal employment opportunity and affirmative action regulations.
Location: Cincinnati, Cleveland, Columbus, Dayton
The Collections Specialist will be responsible for assisting the Collections Supervisor in the oversight of collections firm-wide, including the development of ongoing collection processes and procedure improvement initiatives.
Collections Specialist Responsibilities
- Have an understanding of the billing process sufficient to research unpaid invoices that have been questioned internally or by client.
- Work With the firm attorneys and clients to facilitate payment of billings. Inquire with billing timekeepers to reach out to clients on delinquent invoices. Soft calls to client payables departments to inquire as to status of unpaid invoice(s). Provide copies of invoices as requested in pursuit of collection.
- Facilitate A/R “Surveys” using firm survey tool periodically to ask attorneys about payment on their portfolios; coordinate with billings and collections departments
- Understand Client-provided Counsel Guidelines’ nd work with billing to configure in Aderant; work with intake and ethics partner where appropriate
- Establish payment plans within guidelines if payment in full is not possible. Coordinate with Collections supervisor, manager of client accounting and CFO.
- Support collections supervisor when working with collection agencies on identifying accounts for collection or managing accounts with collections agencies.
- Follow-up on all aged e-billing accounts receivable utilizing appropriate reporting available in BillBlast, Aderant and ARCS. Work closely with billing department to ensure proper follow-up is maintained from billing to collections including escalation of issues as appropriate.
- Assist collections supervisor with collection and cash receipt issues firm wide, including the development of improved follow-up procedures.
- Assists Manager of Client Accounting with the day to day collection process in the absence of Collections Supervisor.
- Helps Collections Supervisor develop and communicate policies and procedures related to firm wide collections.
- Independently and promptly resolves unique collection situations requiring special attention with input from supervisor.
- Works with collections supervisor to assist in meeting the firm-wide department performance goals, including the prompt identification and resolution (or escalation, if appropriate) of circumstances not in accordance with those goals.
- Ensuring that clients requiring special handling, such as contingent cases, bankruptcies, real estate closings, fee petitions, alternative fee arrangements, credit review and billing set-up and other non-monthly arrangements are promptly monitored, and appropriate collection efforts are completed.
Collections Specialist Requirements
- 2 -5 years’ experience in a billing and or collection function.
- Law firm experience strongly preferred.
- Excellent customer service skills and telephone etiquette are mandatory.
- Regular attendance and punctuality are essential functions of this job.
- Possesses interpersonal skills necessary in order to communicate effectively with a diverse group of employees.
- Ability to adjust work schedule to work other hours, as required.
Hunter International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, gender identity, and gender expression), national origin, age, disability, genetic information, veteran status, or any other status protected by applicable federal, state, or local law. We comply with all applicable equal employment opportunity and affirmative action regulations.
