Customer Service Representative

Customer Service Representative
Auburn Hills, MI
Pay Rate:

Job Summary:
The Customer Service Representative will play a key role in managing customer orders, supporting the Sales to Cash (STC) process, and providing top-tier service to both internal and external partners. This position requires strong communication, organizational, and problem-solving skills, as well as experience using SAP-R3 and Microsoft Office applications. The role involves close collaboration with teams across Manufacturing, Supply Chain, Sales, and Finance to ensure timely and accurate order fulfillment and customer satisfaction.

Responsibilities

• Manage customer inquiries, orders, and requests promptly and accurately through SAP-R3 or equivalent systems.
• Support the full Sales to Cash (STC) process, including order entry, deliverables, invoicing, and follow-up.
• Communicate effectively with internal teams — including Manufacturing, Supply Chain, Product Management, Sales, Marketing, Finance, Warehouse, and Transportation — to ensure seamless operations.
• Resolve customer issues and disputes professionally, including processing credits, debits, samples, and rebates as needed.
• Monitor order status throughout the fulfillment process to ensure accuracy and on-time delivery.
• Proactively contact customers to identify needs, anticipate issues, and strengthen relationships.
• Maintain accurate documentation and utilize business tracking systems to record customer interactions and resolutions.
• Identify opportunities for process improvement and support implementation of new workflows.
• Manage multiple priorities in a fast-paced, team-oriented environment.
• Support special projects and other administrative or operational tasks as assigned.

Qualifications

• High School Diploma required; College degree preferred.
• 6 months to 1 year of SAP-R3 or equivalent experience (order entry, creating deliverables, invoicing).
• Proven experience as a Customer Service Representative beyond retail or call center environments.
• Previous knowledge of the Sales to Cash (STC) process.
• Prior experience in customer order management or manufacturing environment preferred
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint required; intermediate to advanced Excel preferred).
• Experience with Salesforce.com and SharePoint a plus.
• Excellent phone communication, interpersonal, and problem-solving skills.
• Strong organizational abilities with attention to detail and follow-through.
• Ability to multitask, prioritize, and manage projects in a dynamic environment.