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Epic Willow Pharmacy Manager
Rockledge
, Florida Contract
Hybrid
Epic Willow Pharmacy Manager
Rockledge, FL (Hybrid)
Epic Willow Pharmacy Manager Overview:
The Manager, Application Support provides day to day management to a staff of analysts responsible for providing high quality system services to the IDN, ensuring a maximum return on information technology investments and superior customer service to our patients, members, associates, and medical staff.
Responsibilities:
1. Responsible for day-to-day operations and tracking of all work assigned across team members that they manage
2. Lead client facing discussions to understand business direction and produce proactive plan to produce results in a highly dynamic and formative environment
3. Proactively works with other IT leaders to ensure projects, issues and ideas are addressed effectively and to continue to provide a positive working environment across the department
4. Provide performance coaching to assigned associates by defining responsibilities and expectations, setting individual goals and objectives, giving performance feedback, recognizing contributions, and encouraging training and development
5. Supports department Director and/or Vice President and IT executive leadership by providing timely proactive updates and by attending meetings with stakeholders and vendors.
6. Works with their team and other departments in identifying the nature and impact of problems/issues as well as providing timely communication for any escalated problems or issues that will impact the IDN
7. Identifies opportunities for budgetary and application improvement that would enhance the needs of the customers and provide a positive impact to those we serve
8. Is responsible for planning capital and operational budgets, monitor and track budget throughout the year, adjust expenditures as necessary, and work within approved annual budget
9. Exhibit ability and willingness to learn and apply new skills, keep abreast of current technology developments, work with minimal supervision, understand how team responsibilities relate toother areas and to use team resources effectively.
Leadership Responsibilities
1. Define and communicate a clear, compelling vision for the team that effectively ties into the mission and vision of organization and inspirationally lead the team to achieve that vision.
2. Provide leadership, motivation, coaching, feedback and support to foster and strengthen growth and development of an effective, high performing team.
3. Lead change through effective communication, explaining the connection and value to the organization, creating stronger buy-in and urgency, while understanding impact to the team to obtain commitment.
4. Demonstrate openness to hearing diverse ideas and thoughts; create a sense of inclusivity; and encourage collaboration across teams to help break down silos to meet the team’s and organization’s goals.
5. Recruit, select, grow, and retain highly engaged, high performing diverse and inclusive of associates.
6. Contribute to and support the strategic direction, and demonstrate financial acumen, for areas of responsibility and organization.
Epic Willow Pharmacy Manager Qualifications:
- Proficient in all aspects of Willow inpatient and Willow ambulatory
- 5 years of experience leading technology teams.
- 5 years working with all aspects of the System Development Life Cycle (SDLC).
- Advanced level of understanding and application of general systems concepts and their integration with IT problem-solving skills.
- Communication skills include demonstrated ability to present to various levels of audience.
- Ability to problem-solve.
- Effective teaming, organizational and support management skills.
- Education: Bachelor’s degree in Health Information Systems, Business Administration, or Computer Information.
Work Experience In Lieu of Education: 8 years of managing application support teams.
Preferred Qualifications:
- Pharmacy background
- Advanced knowledge of healthcare processes to include state, federal and regulatory requirements.
- 7 years of experience managing Application Support Teams.
Rockledge, FL (Hybrid)
Epic Willow Pharmacy Manager Overview:
The Manager, Application Support provides day to day management to a staff of analysts responsible for providing high quality system services to the IDN, ensuring a maximum return on information technology investments and superior customer service to our patients, members, associates, and medical staff.
Responsibilities:
1. Responsible for day-to-day operations and tracking of all work assigned across team members that they manage
2. Lead client facing discussions to understand business direction and produce proactive plan to produce results in a highly dynamic and formative environment
3. Proactively works with other IT leaders to ensure projects, issues and ideas are addressed effectively and to continue to provide a positive working environment across the department
4. Provide performance coaching to assigned associates by defining responsibilities and expectations, setting individual goals and objectives, giving performance feedback, recognizing contributions, and encouraging training and development
5. Supports department Director and/or Vice President and IT executive leadership by providing timely proactive updates and by attending meetings with stakeholders and vendors.
6. Works with their team and other departments in identifying the nature and impact of problems/issues as well as providing timely communication for any escalated problems or issues that will impact the IDN
7. Identifies opportunities for budgetary and application improvement that would enhance the needs of the customers and provide a positive impact to those we serve
8. Is responsible for planning capital and operational budgets, monitor and track budget throughout the year, adjust expenditures as necessary, and work within approved annual budget
9. Exhibit ability and willingness to learn and apply new skills, keep abreast of current technology developments, work with minimal supervision, understand how team responsibilities relate toother areas and to use team resources effectively.
Leadership Responsibilities
1. Define and communicate a clear, compelling vision for the team that effectively ties into the mission and vision of organization and inspirationally lead the team to achieve that vision.
2. Provide leadership, motivation, coaching, feedback and support to foster and strengthen growth and development of an effective, high performing team.
3. Lead change through effective communication, explaining the connection and value to the organization, creating stronger buy-in and urgency, while understanding impact to the team to obtain commitment.
4. Demonstrate openness to hearing diverse ideas and thoughts; create a sense of inclusivity; and encourage collaboration across teams to help break down silos to meet the team’s and organization’s goals.
5. Recruit, select, grow, and retain highly engaged, high performing diverse and inclusive of associates.
6. Contribute to and support the strategic direction, and demonstrate financial acumen, for areas of responsibility and organization.
Epic Willow Pharmacy Manager Qualifications:
- Proficient in all aspects of Willow inpatient and Willow ambulatory
- 5 years of experience leading technology teams.
- 5 years working with all aspects of the System Development Life Cycle (SDLC).
- Advanced level of understanding and application of general systems concepts and their integration with IT problem-solving skills.
- Communication skills include demonstrated ability to present to various levels of audience.
- Ability to problem-solve.
- Effective teaming, organizational and support management skills.
- Education: Bachelor’s degree in Health Information Systems, Business Administration, or Computer Information.
Work Experience In Lieu of Education: 8 years of managing application support teams.
Preferred Qualifications:
- Pharmacy background
- Advanced knowledge of healthcare processes to include state, federal and regulatory requirements.
- 7 years of experience managing Application Support Teams.
