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Help Desk Specialist
Tampa
, Florida Direct Hire
Hybrid
Help Desk Specialist
Tampa, FL
Competitive Pay and Benefits
The Help Desk Specialist will provide comprehensive desktop support to employees, troubleshooting, diagnosing, and resolving complex hardware and software issues. This role requires a high level of technical competence, professionalism, and customer service. The position is non-exempt and eligible for overtime compensation.
Help Desk Specialist Responsibilities:
Help Desk Specialist Requirements:
Tampa, FL
Competitive Pay and Benefits
The Help Desk Specialist will provide comprehensive desktop support to employees, troubleshooting, diagnosing, and resolving complex hardware and software issues. This role requires a high level of technical competence, professionalism, and customer service. The position is non-exempt and eligible for overtime compensation.
Help Desk Specialist Responsibilities:
- Receive incident notifications via phone, email, or web and log incidents in the service desk platform.
- Classify incidents by identifying affected users, systems, hardware, and services.
- Prioritize, escalate, and follow through on incidents until resolution.
- Maintain consistent communication with all involved parties.
- Prepare brief weekly performance reports.
- Participate in special IT projects as assigned.
- Deliver timely and effective technical support in accordance with Service Level Agreements (SLAs).
- Set up video conferences and presentations.
- Track and maintain IT asset inventory.
Help Desk Specialist Requirements:
- Bachelor’s degree or 2+ years of related IT support experience.
- Professional certifications a plus (e.g., CompTIA, Microsoft Certified Professional).
- Strong knowledge of Microsoft Windows, Office 365 Suite, Entra ID basics, and telework/teleconference applications.
- Familiarity with computer architecture, peripheral troubleshooting, and basic networking.
- Prior help desk or IT support experience in a law firm or professional services environment is a plus.
- Strong communication skills, both verbal and written.
- Excellent organizational skills, with the ability to meet deadlines and maintain accurate records.
- Ability to work independently, learn quickly, and adapt to evolving business needs.
- May require irregular hours for system issues, critical deadlines, off-hour installations, or emergency responses.
