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Consultative Pharmacy Technician Requirements:
Ohio Consultative Pharmacy Technician
Cleveland
, OH Contract
Remote
Consultative Pharmacy Technician
Cleveland, OH
*Hybrid*
As the certified Consultative Pharmacy Technician you will handle patient, pharmacy, and provider calls, providing administrative and customer support within established procedures. You will triage inquiries, assist with medication research, and coordinate medication therapy management programs by making outbound calls to patients. Working under close supervision, the technician will perform routine tasks, address specific questions, and support medication reviews, ensuring high-quality service within predefined guidelines.
Consultative Pharmacy Technician Responsibilities:
- Address questions related to specific assigned area and assists with medication research.
- Triages calls that require consultation with a pharmacist.
- Makes outbound calls to patients to offer medication therapy management programs and schedules medication review sessions with consultative pharmacists.
- Decisions are limited to defined parameters around work expectations, quality standards, priorities and timing, and works under close supervision and/or within established policies/practices and guidelines with minimal opportunity for deviation.
Consultative Pharmacy Technician Requirements:
- Must have an active license with the Board of Pharmacy in the state of residence.
- Must be certified by the Pharmacy Technician Certification Board (PTCB) or through ExCPT.
- Experience as a Pharmacy Technician OR call center experience in a pharmacy or related call center setting.
- Critical thinker who can anticipate member/customer needs and take initiative, ask the right questions and deliver the highest quality customer experience.
- Problem solver who can find viable solutions that meets member/customer needs, absent from all ideal tools and resources.
- Excellent communication skills (verbal and written).
- Moderate working knowledge of Excel.
- Working knowledge of RxNova, CRM and/or ScriptMed.
- Experience using multiple computer applications simultaneously and strong data entry skills.
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