Referral Coordination Specialist

• Manage infusion referrals and intake workflows from initial receipt through treatment coordination.

• Review referrals for completeness and identify missing or required documentation.

• Coordinate with referring providers, patients, and internal teams to obtain missing information and resolve referral barriers.

• Perform benefits verification and assist with prior authorizations for infusion therapies.

• Follow up on outstanding documentation, authorizations, and referral requirements.

• Manage a high volume of referrals while maintaining accuracy and meeting turnaround expectations.

• Prioritize competing referrals and cases based on urgency and operational requirements.

• Maintain accurate and timely documentation throughout the referral and intake process.

• Communicate proactively with providers, patients, and internal teams regarding referral status and delays.

• Work independently in a fully remote environment while maintaining productivity, responsiveness, and accountability.

• Support patient-focused referral coordination to help facilitate timely access to infusion treatment.

Referral Coordination Specialist Qualifications

• Associate degree or higher required; healthcare-related fields preferred.

• Infusion experience required; 5+ years strongly preferred.

• Direct experience with infusion referral and intake workflows.

• Experience with benefits verification and prior authorizations for infusion therapies.

• Strong organizational skills and attention to detail.

• Ability to manage high-volume referrals and competing priorities.

• Strong written and verbal communication skills.

• Experience communicating with referring providers, patients, and internal healthcare teams.

• WeInfuse and/or InfuseFlow experience preferred.

• Experience with comparable infusion, referral, specialty pharmacy, or patient access systems will be considered.

• Ability to work independently with minimal supervision in a fully remote environment.