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Field Service/Calibration Technician
Cleveland, OH
Direct Hire
$70,000-$85,000
Field Service Technician Position Overview
The Field Service/Calibration Technician provides hands-on technical support and field service for Corrosion Test Chamber product line. This role is responsible for equipment calibration, preventive maintenance, troubleshooting, repairs, system startup, and customer training at facilities throughout the United States, with occasional international travel. The technician also provides remote technical assistance, coordinates service activities, maintains accurate calibration and service documentation, and works closely with customers, sales, and engineering teams to ensure equipment reliability and customer satisfaction.
Field Service Technician Responsibilities
Field Service Technician Qualifications
Hunter International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, gender identity, and gender expression), national origin, age, disability, genetic information, veteran status, or any other status protected by applicable federal, state, or local law. We comply with all applicable equal employment opportunity and affirmative action regulations.
Cleveland, OH
Direct Hire
$70,000-$85,000
Field Service Technician Position Overview
The Field Service/Calibration Technician provides hands-on technical support and field service for Corrosion Test Chamber product line. This role is responsible for equipment calibration, preventive maintenance, troubleshooting, repairs, system startup, and customer training at facilities throughout the United States, with occasional international travel. The technician also provides remote technical assistance, coordinates service activities, maintains accurate calibration and service documentation, and works closely with customers, sales, and engineering teams to ensure equipment reliability and customer satisfaction.
Field Service Technician Responsibilities
- Field Service and Equipment Maintenance: Travel (40-80%) to customer facilities to perform equipment startup, calibration, preventive maintenance, troubleshooting, adjustments, and routine or emergency repairs on Corrosion Test Chamber equipment.
- Calibration and Quality Compliance: Perform calibrations by comparing instrument readings against certified reference standards, making necessary adjustments, documenting as-found and as-left conditions, issuing calibration certificates, and maintaining measurement traceability.
- Technical Troubleshooting and Repairs: Diagnose and resolve mechanical, electrical, hydraulic, pneumatic, programming, HMI/PLC, contactor, relay, and gauge-related issues to restore equipment to safe and optimal operating condition.
- Customer Support and Training: Provide professional technical assistance remotely and on-site, guide customers through equipment troubleshooting, and deliver startup support and operational training.
- Service Coordination and Scheduling: Gather customer information to assess equipment issues and develop service plans. Coordinate travel arrangements, track calibration due dates, schedule maintenance, and notify customers of upcoming calibration requirements.
- Quoting and Order Management: Prepare field service quotes, obtain customer purchase orders, enter sales orders into ERP software, and update service orders and documentation to support accurate invoicing.
- Documentation and Follow-Up: Prepare detailed field service reports, maintain calibration and maintenance records, provide post-service follow-up, and ensure service activities comply with applicable procedures and quality standards.
- Internal Collaboration: Work with engineering to resolve complex equipment and operational issues and communicate customer feedback, product performance concerns, and recommendations for product improvements to management.
- Site Readiness and Safety: Coordinate facility access and required customer safety training before service visits. Follow company travel policies and applicable workplace safety procedures.
Field Service Technician Qualifications
- HS Diploma or GED required; Associates degree preferred
- Minimum of 3 years of experience as a calibration technician.
- Experience with A2LA-accredited calibration procedures and ISO/IEC 17025 requirements.
- Extensive hands-on experience maintaining, troubleshooting, and repairing equipment.
- Strong mechanical, electrical, hydraulic, and pneumatic troubleshooting skills.
- Ability to diagnose equipment malfunctions and determine appropriate corrective actions.
- Ability to read and interpret technical drawings, blueprints, equipment manuals, and schematics.
- Proficiency in using basic hand and power tools and accurately reading measuring instruments, including calipers, measuring tapes, and gauges.
- Ability to learn technical procedures through instruction, observation, and hands-on experience.
- Strong organizational skills and the ability to prioritize multiple projects and service requests.
- Effective written and verbal communication skills for customer interactions and technical reporting.
- Valid driver's license with an acceptable driving record.
- Familiarity with ASTM specifications is a plus.
- Company vehicle
- Company credit card for business and travel expenses
- Company-provided cell phone
- Company-provided laptop
Hunter International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, gender identity, and gender expression), national origin, age, disability, genetic information, veteran status, or any other status protected by applicable federal, state, or local law. We comply with all applicable equal employment opportunity and affirmative action regulations.
