Infusion Referral Coordination Specialist

Infusion Referral Coordination Specialist
Location: 100% Remote, U.S.
Pay:  

The Infusion Referral Coordination Specialist supports infusion patient access, referral intake, medication order processing, benefits verification, and prior authorization workflows. This fully remote role helps move patients from initial referral through treatment readiness by ensuring infusion orders and supporting documentation are complete and payer requirements are addressed.

Infusion Referral Coordination Specialist Responsibilities

• Review incoming infusion referrals, faxes, and medication orders for completeness and accuracy.
• Create and maintain patient profiles, referral records, and medication information.
• Read and enter infusion medication orders, including medication, dose, route, frequency, loading doses, and maintenance dosing.
• Identify missing, incomplete, or conflicting documentation and coordinate follow-up with referring providers and internal teams.
• Review medical records, office notes, and laboratory documentation against established payer and therapy requirements.
• Support benefits verification and prior authorizations for infusion and specialty medications.
• Review commercial payer policies, including medical necessity, step therapy, preferred/non-preferred medications, and site-of-care requirements.
• Track referrals and outstanding documentation to help prevent treatment delays.
• Escalate dosing discrepancies, unclear orders, and clinical concerns to nursing or pharmacy for review.
• Maintain accurate documentation and manage a high-volume workload independently.

Infusion Referral Coordination Specialist Qualifications

• Associate degree or higher.
• Pharmacy technician and/or infusion pharmacy experience, including hands-on infusion order entry and loading/maintenance dosing
• 5+ years of infusion-related experience in infusion, specialty, or home pharmacy.
• Familiarity with WeInfuse, InfuseFlow, or EMR/pharmacy systems.
• Active Pharmacy Technician certification or registration.
• Experience with infusion referrals, benefits verification, prior authorizations, and commercial payer requirements.
• Ability to review medical records, lab results, and medication orders for accuracy and completeness.
• Strong attention to detail and ability to manage high-volume workloads independently in a remote setting.
• Reliable high-speed internet, personal equipment, and availability during Eastern Time business hours.