Hospitality General Manager 

Cleveland, OH  

Competitive Salary and Benefits  

General Manager Responsibilities: 

• Oversee all day-to-day operations of the winery restaurant, including dining room service, bar operations, kitchen management, and event planning, inventory control, customer experience. 

• Manage budgeting, forecasting, and financial reporting for the restaurant.  

• Monitor costs, expenses, and revenue streams to ensure profitability and achieve financial targets. 

• Develop and implement sales and marketing strategies to promote the restaurant and attract customers.  

• Collaborate with the winery's marketing team to leverage brand assets and cross-promotional opportunities. 

• Conduct daily facility walk-throughs to ensure all stations are set and prepared, and wine selections are restocked to create a clean, guest-friendly ambiance.  

• Develop programs to ensure a clean and safe work environment 

• Complete all required administrative work including sales reports review, answering emails and voicemails, checking in deliveries, paying invoices. 

• Organize and prioritize every shift to ensure the entire team exceeds our guests expectations in all aspects of their experience. 

• Conduct daily pre-shift meeting.  

• Motivate team to sell, discuss specials, events and parties, recommend food and wine pairings, etc. 

• Move through all stations of the restaurant within the shift to ensure an excellent guest experience, monitor activities and communicate coaching opportunities to improve the team. 

• Recruit, train, and supervise a team of front-of-house and back-of-house staff members, including servers, bartenders, chefs, and kitchen staff. Foster a positive work environment that promotes teamwork, professionalism, and excellence.  

• Ensure an exceptional dining experience for guests, with a focus on hospitality, quality service, and attention to detail.  

• Respond promptly to guest feedback and inquiries to maintain high levels of customer satisfaction. 

• Help create the standards of service that will be the foundation for The Winery at Mapleside. 

General Manager Qualifications: 

• Minimum five years of experience as a restaurant manager 

• Bachelor’s Degree in Hospitality Management, Business, Marketing or Communication preferred 

• Wine knowledge required. WSET. CSW. CS. preferred. 

• In depth understanding of culinary and wine trends. 

• Experience in opening a new restaurant concept a plus. 

• Barsafe, Serv safe preferred 

• Exemplify hospitality standards. 

• Ability to assess situations and customize solutions. 

• Ability to work on your feet for 8 hrs plus 

• High energy with an entrepreneurial drive to succeed 

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